GOLD
ZEN
ZEN is not just a gold jewelry store, we are artisans of simplicity, creators of timeless beauty, and guardians of sustainable luxury. Our philosophy draws from the ancient wisdom of Zen, embracing the profound beauty found in simplicity, balance, and mindful craftsmanship.
Insights
& Stories
Zen
Frequently Asked Questions
Here we’ve answered the most common questions about Zen jewelry — from authenticity to ordering and delivery. Our goal is to provide clarity and confidence in your purchase.
What karat gold are Zen products made of?
All Zen products are crafted from 18K gold, and the karat is clearly stated on the official invoice.
How can I be sure the gold is authentic?
Every Zen piece comes with an official invoice and workshop code. You can also verify the authenticity through the Jewelers Union if needed.
Do the products come with an invoice?
Yes, every order is delivered with an official invoice that includes details of the weight, craftsmanship cost, and the daily gold rate.
How long does it take to prepare and deliver my order?
Ready-to-ship items are sent within 1–2 business days. Custom or made-to-order designs may take between 7–14 business days.
Can I request a custom design or modify an existing one?
Yes, Zen offers the possibility to create custom designs or adjust existing models. Simply contact our support team to discuss your request.
What is your return policy?
Due to the unique and valuable nature of gold, we do not accept returns. Exchanges are only possible if the product does not match your order or if a shipping error has occurred.