Frequently Asked Questions
What karat gold are Zen products made of?
All Zen products are crafted from 18K gold, and the karat is clearly stated on the official invoice.
How can I be sure the gold I purchase is authentic?
Every piece comes with an official invoice and workshop code. You can also verify authenticity through the Jewelers’ Union if needed.
Can I request a custom design?
Yes, you can send us your desired design, and the Zen team will craft it exclusively for you.
How long does preparation and delivery take?
Ready-to-ship items are dispatched within a few hours to 1 business day. Custom or made-to-order designs require 7–14 business days.
Can I return a product?
Due to the unique nature of gold, returns are not accepted. Exchanges are only possible if the product does not match your order or if a shipping error occurs.
How can I track my order?
Once your order is shipped, a tracking code will be sent to you by SMS so you can monitor your delivery online.
Do the products come with an official invoice?
Yes, every order includes an official invoice detailing the weight, craftsmanship fee, and daily gold rate.
Can I change the size of a ring or bracelet?
Yes, you can select your preferred size when placing an order. If you need adjustments after delivery, please contact our support team.
How should I take care of my jewelry?
To maintain its shine, avoid direct contact with chemicals and occasionally clean your gold pieces with a soft cloth.
Do you ship across all of Iran?
Yes, Zen products are shipped nationwide with secure packaging to prevent any damage during transit.