Privacy & Policy
Your privacy is very important to us. This policy explains how Zen collects, stores, uses, and protects your information when you use our services. By using our website or making a purchase, you agree to this policy.
1. Introduction
This policy explains how Zen collects and uses customers’ personal data.
The information we collect is used only for order processing, after-sales support, and enhancing the shopping experience.
2. Information Collected
- Name, national ID, phone number, and address for order processing and delivery.
- Email or phone number for customer support and order updates.
- Payment information (without storing sensitive card details).
3. Use of Information
- Processing and delivering customer orders.
- Issuing official product invoices.
- Communicating with customers in case of any order issues.
- Improving user experience and providing better services.
4. Data Protection & Security
- Customer information is stored on secure servers.
- Access to data is restricted to the support and finance teams.
- We never sell or rent personal customer data to third parties.
5. Return Policy & Guarantee
- Due to the unique nature of gold, returns are not accepted.
- Exchanges will only be processed if the product does not match the order or if a shipping error occurs.
- All products are delivered with an official invoice.
6. Customer Rights
- Access to and the ability to request changes or deletion of personal data.
- The right to know how their information is used.
- The ability to file complaints or request support at any time.
7. Changes to Policy
- Zen may update this policy at any time.
- Any changes will be communicated through our website.
- Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this policy or how we handle your personal information, please contact us at info@zengoldart.com or through our customer support number.